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Spa Etiquette

Peels Spa Etiquette

For spa days, please arrive no later than 10.00am. We understand that you may be delayed, and we will do our best to accommodate your treatment. However, late arrival may compromise the length and effectiveness of your treatment

Arrival Time

Please arrive 5-10 minutes prior to your treatment time so we can record your spa needs, details and take payment. Late appointments may not be honoured and no discount be given, treatments that start late will finish at the appointed time so other clients are not inconvenienced. Please be aware your treatment time includes changing and your consultation with your Therapist. We recommend that no jewellery be worn to the spa. Please shower prior to your treatment.


A robe and slippers are provided and you will also be given disposable underwear for all body treatments. Please bring swimwear if you intend to use the pool and gym gear if you wish to use the gym equipment.


We advise that you book your spa treatments as far in advance as possible to secure your preferred date and time. Credit card details are required for all bookings. Payment will be taken on the day of the treatment and in full when booking a day spa package. To make a booking, either drop in to the spa or call our spa reception on 01454 263664


You must give us at least 48 hours notice of cancellations. Failure to do so will result in the full treatment fee being charged to your card.

Conference Bookings

We welcome conference groups into the spa and can discuss your requirements and tailor-make a package suitable for you. Please contact the Spa Manager for further details

Can I have treatments and use the pools whilst pregnant?

You will need to be over 3 months to enjoy a therapy treatment; however we do cater for  ladies under this term with nail treatments. We do advise that all pregnant ladies do not use our hydrotherapy pools and sauna.

Can I have spa and beauty therapy whilst receiving treatment for cancer and cancer related illnesses?

We recommended no treatments apart from nail treatments whilst in remission and for 12 months after.


Are not permitted in the spa treatment area or gymnasium, however may use the spa pool at restricted times.

Gift Vouchers

Gift vouchers are available for all our spa days and individual treatments, and can be purchased either in person at the spa, by calling reception or via mail order.

Mobile Phones

Peels Spa is a tranquil environment where our guests can escape the pressures of modern living. We therefore ask that you switch off mobile phones and other electronic devices before entering the spa.


We advise you to avoid shaving for 24 hours before any body treatment or men’s facial.


Guests are required to come in for a 24 hour patch test prior to their first Peels spa eyelash or eyebrow tint.

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